Team Leader
McDonald's
Team Leader at McDonald's, managing shift operations and training new crew members.
What I Did
I managed shift operations during peak hours, trained new employees on procedures and equipment, and coordinated between crew and management. I handled scheduling conflicts, equipment issues, and customer complaints.
Impact
Maintained smooth operations during busy periods. Crew members I trained got up to speed faster, reducing the load on experienced staff.
What I Learned
I learned to manage competing priorities under time pressure and to coordinate with multiple people simultaneously. The fast-paced environment required rapid decision-making with incomplete information.
Key Highlights
Managed daily operations and supported the team during busy shifts to ensure smooth service.
Trained and guided team members to improve efficiency and maintain quality standards.
Acted as a point of contact between crew members and management to address concerns.